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Privacy Policy

Max Flow Heating and Cooling LLC Effective Date: February 3rd, 2021  Last Updated: March 31st, 2026

1. Introduction

Max Flow Heating and Cooling LLC (“MaxFlow,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information you provide when visiting maxflowaz.com or contacting us through our website forms.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

When you submit a form on our website, we may collect the following information:

  • Name
  • Email address
  • Phone number
  • Service address or location
  • Details about your HVAC service needs
  • Any other information you voluntarily provide

We may also automatically collect limited technical data such as browser type and IP address for website security and performance purposes.

3. How We Use Your Information

We use the information you provide to:

  • Respond to your service inquiries
  • Schedule and confirm HVAC service appointments
  • Send you service updates, appointment reminders, and follow-up communications
  • Send promotional offers and seasonal HVAC service specials (if you have opted in to receive them)
  • Improve our services and website experience
  • Comply with applicable legal obligations

4. SMS / Text Message Communications

Opt-In: By checking the SMS consent checkbox on our website contact form, you expressly consent to receive text messages from Max Flow Heating and Cooling LLC at the phone number you provided. Messages may include appointment confirmations, service reminders, account updates, and promotional offers.

Message Frequency: Message frequency varies based on your interactions with us and seasonal service periods.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.

Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and no further messages will be sent.

Help: Reply HELP to any message for assistance, or contact us at (480) 486-7704 or [email protected].

Age Requirement: Our SMS program is intended for users who are 18 years of age or older.

No Mobile Information Shared With Third Parties: No mobile information — including your phone number and SMS opt-in consent — will be sold, rented, shared, or transferred to third parties or affiliates for marketing or promotional purposes. This prohibition applies to all information collected as part of our SMS program. Your information is used solely to communicate with you on behalf of Max Flow Heating and Cooling LLC. Opt-in data and consent records will not be shared with any third party.

5. Third-Party Service Providers

We use third-party platforms to operate our business, which may receive your information as necessary to provide services on our behalf. These include:

  • HouseCall Pro — used for service scheduling, booking forms, and customer management
  • Communication and CRM platforms — used to manage customer communications and follow-ups

These providers are bound by their own privacy policies and are not authorized to use your information for purposes other than providing services to us.

6. Data Sharing and Sale

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We do not share your information with unaffiliated companies for their own use.

We may disclose your information only in the following limited circumstances:

  • To comply with applicable law, regulation, or legal process
  • To protect the rights, safety, or property of MaxFlow or others
  • In connection with a merger, acquisition, or sale of assets (with notice to you)

7. Data Retention

We retain your information for as long as necessary to provide services to you, maintain our business records, and comply with applicable legal obligations. You may request deletion of your information at any time by contacting us.

8. Cookies

Our website may use cookies or similar tracking technologies for basic functionality and analytics. You may disable cookies in your browser settings, though some features of the website may not function properly as a result.

9. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of SMS communications at any time by replying STOP

To exercise any of these rights, contact us at the information below.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Max Flow Heating and Cooling LLC Phone: (480) 486-7704  |  Email: [email protected]  |  Website: maxflowaz.com  |  Service Area: Arizona